Privacy Policy
Version 2026-11 · effective from the publication of the site
This policy explains which personal data Dream Experience collects through the site, what it is used for, who it is shared with, how long it is kept and how you can exercise your rights.
1. Who is responsible for your data
Dream Experience Travel, SA, a company incorporated in the Republic of Panama, Public Registry Folio no. 155789220, RUC 155789220-2-2026 DV 87, with address at Davi, Chiriqui - Panamá, Republic of Panama ("Dream Experience").
Privacy contact: contato@dreamexperiencetravel.com or WhatsApp +55 48 99170 7973.
2. What data we collect
When you fill in "I want to join" or "Plan my trip": name, e-mail and/or WhatsApp, number of people, destination, dates and the message you write. We also record the page the request came from, the site language and your acceptance of this policy (date, text and version).
To protect the form against abuse, the sender's IP address is used to limit repeated attempts and is stored only in hashed form, for a short time.
We do not ask for documents, payment details or sensitive data through the site. If you send something like that on your own, we will use it only to handle your request.
3. What we use it for, and on what basis
We use your data to reply to your request, prepare and send travel proposals and talk to you about them. The basis is your consent, given by ticking the box on the form, and the pre-contractual steps you asked for.
We do not use your data for third-party advertising and we do not sell it. We will only send news and offers if you ask for or authorise it separately.
4. Who we share it with
Service providers that process data only on our behalf: website hosting (Vercel), storage and customer-service system (Google Cloud / Firebase) and, if you contact us there, WhatsApp (Meta).
Travel suppliers (hotels, local operators, airlines, insurers) only when you book, and only what the booking requires.
Authorities, when required by law.
5. International transfers
These services may store data on servers outside Panama and Brazil (for example, in the United States). We choose providers with recognised security standards and data-protection agreements.
6. How long we keep it
Requests that do not become a trip: up to 2 years after the last contact, then deleted or anonymised.
Clients who booked: for the period required by applicable tax and commercial law, then deleted or anonymised.
7. Your rights
At any time you may: find out whether we process your data and access it; correct it; ask for it to be deleted (cancellation); object to a use; request a copy in a portable format (portability); and withdraw your consent, free of charge.
To do so, write to contato@dreamexperiencetravel.com or contact us on WhatsApp. We reply within 10 business days.
If you are not satisfied, you may complain to Panama's Autoridad Nacional de Transparencia y Acceso a la Información (ANTAI) or, if you are in Brazil, to the Autoridade Nacional de Proteção de Dados (ANPD).
8. Security
Data travels encrypted (HTTPS) and is kept in systems accessible only to the Dream Experience team, with individual logins. If an incident could put you at risk, we will notify you and the authorities as the law requires.
9. Minors
The site is intended for people aged 18 or over. Trips with minors are arranged with their parents or guardians, who provide the necessary data.
11. Changes
We may update this policy. The version in force is always on this page, with its date at the top. Important changes will be announced on the site.